The Post Office network in the Northfield area (24 June 2008)
On 24 June Post
Office Ltd published a review of the number of post offices in
Birmingham, as part of a national programme called Network Change.
This review has proposed a number of post offices for closure –
including Middlemore Road in Northfield and The Green in Kings
Norton.
The publication of Post Office Ltd’s proposals for Birmingham is the start of a six week public consultation which is open from now until 4 August. A copy of the proposals are available on the Post Office’s website: www.postoffice.co.uk/networkchange.
What am I doing as your local MP?
You may remember that when Post Office Ltd last put forward a list of post office closures about three years ago, I was active alongside local people in contesting some of the ways in which they had calculated local needs. In Northfield that helped save two of the post offices that were originally earmarked for closure.
This time I have already been in touch with Post Office Ltd to say how important it will be to take the needs of local people into account when drawing up their plans, to highlight some of those needs, and to emphasise the importance of their treating local people’s views seriously when it comes to the consultation period in the summer.
I have also submitted documents to the Government on these issues and I recently put forward my views during a major debate in the House of Commons - you can read a copy of my speech online here. Last week I also spoke in a Commons debate specifically on post offices in Birmingham.
Ahead of today’s announcement, I have been in touch with all of the sub postmasters across the Northfield area about the Network Change programme. I am now working with the sub postmaster at Middlemore Road and local residents to look at how best to respond to the proposals.
Constituency boundary changes mean that Kings Norton is now becoming part of the Northfield parliamentary constituency and for the time being both Lynne Jones, the MP for Selly Oak, and I will be working together on issues affecting Kings Norton. Lynne and I have both been in contact with the sub postmaster at The Green and I am in regular contact with her about this.
Over the consultation period I will continue to meet with Post Office Ltd and also with PostWatch, the consumer body for postal services. As your local MP I am keen to gather evidence to tell Post Office Ltd how these planned closures will affect people locally. If you would like to let me know your views or if you have suggestions about what I should be saying to Post Office Ltd in the coming weeks, please do get in touch – my contact details are online here.
What are the issues?
I am doing what I can to help local people have more of a say in the future of their local post offices. However, I will not try to pretend to you that difficult decisions can be avoided this summer. The fact is that, as a society, we no longer use the Post Office as we once did. The network has lost some four million customers a week in the past few years and losses now run at around £3.5m a week.
There was a time when you had to go to the Post Office to buy a stamp. But those days are long gone. A million people per month now pay their car tax on-line, with almost half of them doing so outside normal office hours. Most welfare benefits and pensions are now paid directly into people’s bank accounts. Eight out of every ten pensioners choose to have their pensions paid into their own bank account even though they can still pick their pension up at the Post Office if they so choose.
All this has dramatically affected the viability of many post offices. That is why for some years now, both as a local MP and formerly as a member of Parliament’s Trade and Industry Committee, I have pressed Post Office Ltd to be more creative in looking for new business opportunities and to allow more sub post offices to sell products like car tax discs. I think that taking such actions could have helped to reduce the loss of customers. But it would be dishonest for anybody to try to convince you that this would have completely solved the problems faced by the Post Office.
Some people argue that the Government should have forced people to continue using post offices by refusing to pay pensions directly into personal bank accounts or by preventing the DVLA from making car tax available on-line. But if we are honest, most of us know that it would be neither practical nor popular for the Government to try to limit people’s options in this way. And it would cost more. For example, it costs the taxpayer 1p in administration to pay a welfare benefit or a pension into a personal bank account. It costs 80p to do so at a Post Office via the Post Office Card Account. And it costs £1.80 to pay by giro-cheque. It makes little sense for the Government to be paying out so much on avoidable administration costs when the money could be better spent on directly improving services to pensioners, or investing in health or transport or education.
No easy answers
Some politicians may try to pretend to you that these issues do not exist. They may just try to use the issue of post office closures to get publicity for themselves or to score party points – without facing up to the real decisions involved. I was straight with you when we faced local post office closures in South West Birmingham three years ago and I am being straight with you again this time.
The truth is that some Birmingham post offices will probably have to close. Even George Thomson, the General Secretary of the National Federation of Sub Postmasters, has said that ‘although regrettable, we believe that closures are necessary to ensure the remaining post offices are able to thrive in the future’.
However, none of this means that Post Office Ltd should reduce the whole process to simple commercial decisions or that we should not challenge the choices they make about which post offices should close. Many people – particularly older people – still rely on their local post office. Many post offices are also essential anchors for local shopping centres. This is why the Government has already invested £2 billion into the post office network since 1997 and will be putting in a further £1.7 billion up until 2011, including an annual network subsidy of £150 million a year. There was no subsidy at all before the present government was elected in 1997.
As a local community, our job over the coming weeks will be to impress on Post Office Ltd the importance of a sustainable network of local post offices in this area, to make sure that the locations are accessible on foot and by public transport, and that Post Office facilities and opening hours are good enough. Customers should not have to put up with the queues we have seen at some local post offices recently.
As I have said above, if you would like to let me know your views on these issues or if you have suggestions about what I should be saying to Post Office Ltd as your local MP in the coming weeks, please do get in touch.
